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Aeromexico Airlines Refund Policy

Aeromexico also known as Airways of Mexico is an airline based in Mexico City. The airline operates services to more than 90 destinations in Mexico; North, South and Central America; the Caribbean, Europe and Asia. Aeromexico in its alliance with Delta Airlines started services to new destinations like Panama City (Panama), Santo Domingo, Vancouver, Toronto, Boston, Medellín, Amsterdam, Cozumel, and Austin (Texas).

If you have plans to book a flight from Aeromexico Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Aeromexico Airlines’ refund policy for your ease.

Refund policy

According to Aeromexico Airlines refund policy, if you cancel the flight ticket within 24 hours of booking, you may claim full refund. After 24 hours, you will have to pay cancellation fee that will be deducted from the refund. Further, the refund would be applicable for the unused portion of the ticket.

Moreover, you will receive the refund in the original form of payment, i.e., payments made by credit card will be returned to the credit card account, and so on.

Frequently asked question

Who can receive a refund with Aeromexico Airlines?

If you have purchased the ticket, you are eligible to receive a refund. You must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, subject to the person providing a death certificate or medical certificate.

How can I cancel a flight ticket with Aeromexico Airlines?

If you wish to cancel the flight ticket, you may call the Aeromexico Airlines customer care office and inform them about the cancellation. You may visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Aeromexico Airlines and fill out the refund request form. The airline will process your refund within 7 to 10 business days.

Will I get any compensation from Aeromexico airlines if my flight gets delayed by 2 hours?

Due to unavoidable reasons, you may experience flight delays by 2 or more hours, or your flight was canceled less than 14 days before departure, you are eligible to get compensation along with free meals and refreshments and 2 free calls, emails, or fax service.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.