policy Privacy & Data

Privacy Policy

Effective Date: November 25, 2024.
Learn how FaresMatch collects, uses, and protects your personal information.

At FaresMatch.com, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our website, applications, or services. By accessing or using FaresMatch.com, you agree to the terms outlined in this policy.

info 1. Information We Collect

We collect personal and non-personal information to provide, improve, and enhance our services.

a. Personal Information You Provide

  1. Personal Details: Full name, age, gender, date of birth.
  2. Contact Information: Email, phone, mailing address.
  3. Payment Information: Card details, billing address, transaction history.
  4. Travel Details: Passport number, frequent flyer numbers, preferences, itineraries.
  5. Account Information: Login credentials and account preferences.
  6. Communication Data: Questions, reviews, complaints, or feedback.
  7. Promotional Participation: Info provided during contests or surveys.

b. Information We Generate Automatically

  1. Device Information: Browser type, IP address, OS, device settings.
  2. Usage Data: Pages viewed, links clicked, time spent on site.
  3. Location Data: Approximate or precise location (with consent).

c. Information from Third Parties

  1. Travel Partners: Airlines, hotels, car rental companies.
  2. Marketing Partners: Interest and preference data.
  3. Social Media Platforms: Data when you connect via social accounts.

settings 2. How We Use Your Information

  1. Provide and Improve Services: Facilitate bookings, payments, and travel arrangements. Tailor services to your preferences.
  2. Communicate with You: Send booking confirmations, travel updates, and alerts. Respond to inquiries and support requests.
  3. Marketing and Personalization: Deliver relevant promotions and advertising. Offer recommendations based on past interactions.
  4. Security and Compliance: Detect and prevent fraudulent activities. Comply with legal obligations.

share 3. How We Share Your Information

a. Travel Partners

We share information with airlines, hotels, rental car providers, and travel insurers to facilitate your bookings.

b. Service Providers

Third-party vendors supporting our operations may access your information, including payment processors and IT support teams.

c. Group Companies

Data may be shared with affiliates to integrate services and provide seamless experiences.

d. Advertising & Analytics

Non-identifiable data may be shared with ad networks to deliver personalized ads and analyze performance.

e. Legal Compliance

Data may be disclosed to comply with legal obligations or respond to lawful requests from public authorities.

f. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.

cookie 4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate FaresMatch and, with your consent, to measure site usage. See our dedicated Cookie Policy for full details.

a. Essential cookies

Required for search, bookings, security, currency (fm_currency_v2), and consent IDs (fm_anonymous_user_id, fm_session_id). These always run.

b. Analytics cookies (opt-in)

Google Analytics 4 and PostHog run only after you accept analytics in our cookie banner. Consent Mode v2 blocks storage until you opt in.

c. Marketing cookies (opt-in)

Meta Pixel runs only when you accept analytics and enable Marketing in Cookie settings. It helps measure ad campaign performance and conversions. We do not enable Meta for users who reject marketing or send a Global Privacy Control signal.

d. Your choices

Use Cookie settings in the footer at any time. We honor Global Privacy Control (GPC) signals.

verified_user California & US privacy (CCPA / CPRA)

FaresMatch does not sell or share personal information for cross-context behavioral advertising. California residents may opt out of analytics processing via Cookie settings or the Do Not Sell or Share link. We honor browser GPC signals automatically.

security 5. Data Security

We implement industry-standard security measures to protect your information, including:

  1. Encryption: Sensitive data, such as payment details, is encrypted during transmission.
  2. Access Control: Restricted access to personal data based on need-to-know principles.
  3. Regular Monitoring: Continuous review of systems for vulnerabilities.

While we strive to safeguard your data, no method of online transmission is completely secure. We encourage you to use strong passwords and avoid sharing account credentials.

folder 6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  1. Active Accounts: Data is retained while your account remains active.
  2. Inactive Accounts: Data is stored for a reasonable period to facilitate reactivation.
  3. Legal Compliance: Certain information may be retained to meet legal, tax, or regulatory requirements.

You may request data deletion at any time, subject to applicable laws and our data retention policies.

manage_accounts 7. Your Choices and Rights

  1. Access and Update Your Information: Log into your account or contact us to access, update, or correct your data.
  2. Marketing Preferences: Opt out of marketing emails by clicking "unsubscribe" in our messages or updating your account settings.
  3. Data Deletion: Request deletion of your data by contacting support@faresmatch.com.
  4. Cookie Management: Use our Cookie settings or browser controls. GPC is honored automatically.
  5. California opt-out: Do Not Sell or Share My Personal Information (analytics opt-out).
  6. Data Portability: Request a copy of your data in a portable format.

public 8. International Data Transfers

Your data may be transferred to and processed in countries outside your home country, including the United States, where privacy laws may differ. We ensure such transfers comply with applicable legal safeguards.

child_care 9. Children's Privacy

FaresMatch.com does not knowingly collect personal information from individuals under 16 years old. If you believe we have collected such data, contact us immediately at support@faresmatch.com to request its deletion.

open_in_new 10. Links to Third-Party Websites

Our website may contain links to third-party websites. FaresMatch.com is not responsible for the privacy practices or content of these external sites. We encourage users to review their privacy policies before interacting with them.

update 11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly. Continued use of our services constitutes acceptance of the updated policy.

contact_support 12. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Phone: +1-800-918-3039

Email: support@faresmatch.com / bookings@faresmatch.com

Address: 6355 Haystack CT, Cumming, GA 30040, USA

FaresMatch.com is committed to protecting your privacy while providing exceptional travel services. We appreciate your trust and aim to ensure your data is handled responsibly and securely.

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