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Air China Airlines Refund Policy

Air China Airlines is one of the main airlines of the People's Republic of China. The airline extends its network extends throughout Asia to the Middle East, Western Europe, and North America from its hubs at Beijing Capital International Airport and Chengdu Shuangliu International Airport. It also currently reaches a significant number of Asian, Australian, and European destinations from Shanghai.

If you have plans to book flight tickets from Air China Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Air China Airlines’ refund policy for your ease.

Refund policy

According to Air China Airlines’ refund policy, if you cancel your flight 7 or more days before departure and request the cancellation within 24 hours of booking, you can claim a full refund. However, if you fail to cancel the ticket within the cancellation window, you will receive a refund after the deduction of the cancellation fee. The airline doesn’t provide any refunds for non-refundable tickets if you fail to cancel the tickets within the 24 hours window. Moreover, you will receive e-vouchers for the unused portion of the ticket for traveling in the future with the airline.

Frequently asked question

Who can receive a refund from Air China Airlines?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with Air China Airlines?

If you wish to cancel the flight ticket, you may call the Air China Airlines customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Air China Airlines and fill out the refund request form. The airline will process your refund within 7 to 10 business days.

Can I claim a refund on my ticket if I am sick?

If you canceled the flight due to the sickness or death of an immediate family member, you can claim a full refund after providing relevant documents as proof like a medical prescription, medical certificate, death certificate, etc.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.