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Alitalia Airlines Refund Policy

Alitalia Airlines is the largest airline and flag carrier in Italy. The operates its services to over 34 scheduled domestic, European and intercontinental destinations i.e., a total of 97 destinations with a fleet size of 84 aircraft. From 2020, the airline is owned by the Government of Italy.

If you have plans to book flight tickets from Alitalia Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Alitalia Airlines’ refund policy for your ease.

Refund policy

According to Alitalia airlines’ refund policy, if you cancel your flight ticket within 24 hours of booking, you are entitled to get a full refund. If you fail to cancel the flight within the cancellation window, you will have to pay the cancellation charges that will be deducted from the refundable amount that you will receive. Also, if you fail to cancel your flight ticket, you will have to pay the penalty as per the cancellation policy of the airline.

Further, the airline will process the refund to the source you used for making the payment. For instance, if you used a credit card, the amount will be credited to the same card. If you used a bank transfer, the amount will be processed to the same bank account.

Frequently asked question

Who can receive a refund from Alitalia Airlines?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with Alitalia Airlines?

If you wish to cancel the flight ticket, you may call the Alitalia Airlines customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I request a refund? By when can I expect it?

To request a refund, you can visit the official website of Alitalia Airlines and fill out the refund request form. The airline will process your refund within 7 to 20 business days.

Will I get any compensation if my flight gets delayed by more than 4 hours?

If your flight gets delayed by more than 4 hours, you are entitled to get a refund. To know more about the same, you can call customer care support about the compensation.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.