Cathay Pacific Airways Cancellation policy

Cathay Pacific Airways is a Hong Kong-based flag carrier with its head office and main hub located at Hong Kong International Airport. If measured by sales, the airline is the world's fifth-largest airline. The airline has scheduled passenger and cargo services to more than 190 destinations in more than 60 countries worldwide including codeshares and joint ventures.

If you have plans to book flight tickets from Cathay Pacific Airways, make sure you check the ongoing offers and deals, flight booking, and cancellation policy. For your ease, below is an overview of Cathay Pacific Airways’ cancellation policy.

Cancellation policy

According to Cathay Pacific Airways’ cancellation policy, you can cancel a flight ticket within 24 hours of booking at least 7 days before departure without paying any cancellation fee. However, if you cross the time limitation of 24 hours, you will have to pay the cancellation fee. The charges for cancellation fees depend on the fare type, destination, and the time when you are canceling your tickets.

If you couldn’t board the flight due to unavoidable issues such as the death of a passenger/immediate family member, or serious illness, you are eligible for a full refund (subject to documentary evidence and Cathay Pacific agreeing to it).

Refund policy

You can cancel a flight ticket within 24 hours of booking without paying any cancellation fee if you completed the purchase 7 days or more before the initially scheduled departure flight. Further, you must request for refund within 2 years from the date of cancellation. Though most tickets are non-refundable, you can cancel your flight and get a full refund on the unused portion of your ticket if your flight is canceled, or delayed.

Frequently asked question

How to cancel a flight ticket with Cathay Pacific Airways?

You can call the Cathay Pacific Airways customer care office and inform them about the cancellation. Also, you can visit the official website of the airlines and cancel your flight ticket.

How can I make the request for a refund? By when can I expect it?

You can visit the official website of Alitalia Airlines and make a request for a refund or you can call customer care. If you booked the ticket with a credit card, the airline will process the refund within 7 business days. In case of check or cash payment, you may receive the refund within 20 business days.

Can I ask for compensation if my flight gets delayed by 2 hours?

There can be a possibility that your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

Though such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. The Cathay Pacific Airways website will display refund eligibility and information.