Ethiopian Airlines Cancellation policy

Ethiopian Airlines is a country-owned flag carrier of Ethiopia. It is Africa's largest airline in terms of passengers carried, destinations served, fleet size, and revenue. The airline has served 12 international, 22 domestic passenger destinations, and 58 cargo destinations Ethiopian Airlines is known for its food and drinks, in-flight services, and lounges. The frequent flyer program of the airline is named as ShebaMiles.

If you have plans to book flight tickets from Ethiopian Airlines, make sure you check the ongoing offers and deals to save on your traveling. For your ease, below is an overview of Ethiopian Airlines’ cancellation policy.

Cancellation policy

According to Ethiopian Airlines’ cancellation policy, you can cancel a flight ticket within 24 hours of booking at least 7 days before departure without paying any cancellation fee. However, if you cross the time limitation of 24 hours, you will have to pay the cancellation fee. The charges for cancellation fees depend on the fare type, destination, and the time when you are canceling your tickets.

Refund policy

You can cancel a flight ticket within 24 hours of booking without paying any cancellation fee if you completed the purchase 7 days or more before the initially scheduled departure flight. The airline doesn’t wish to trouble you with a refund and cancellation, you can contact customer care and explain them the reason for cancellation.

Frequently asked question

How to cancel a flight ticket with Ethiopian Airlines?

You can call the Ethiopian Airlines customer care office and inform them about the cancellation. Also, you can visit the official website of the airlines and cancel your flight ticket.

How can I make the request for a refund? By when can I expect it?

You can visit the official website of Ethiopian Airlines and make a request for a refund or you can call customer care. If you booked the ticket with a credit card, the airline will process the refund within 7 business days. In case of check or cash payment, you may receive the refund within 20 business days.

Can I ask for compensation if my flight gets delayed by 2 hours?

There can be a possibility that your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

Though such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. The Ethiopian Airlines website will display refund eligibility and information.