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Eva Airlines Refund Policy

Eva Airlines is a privately owned Taiwanese international airline based at Taoyuan International Airport near Taipei, Taiwan. It is one of the airlines that introduced the Premium Economy class and became the second largest Taiwanese airline. The airline operates its passenger and dedicated cargo services to over 40 international destinations in Asia, Australia, Europe, and North America.

If you have plans to book flight tickets from EVA Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of EVA Airlines’ refund policy for your ease.

Refund policy

According to EVA Airlines’ refund policy, the airline will initiate a refund to the person whose name is mentioned on the ticket, or to the person who paid for it after the presentation of satisfactory documentary proof. If your flight gets canceled due to involuntary actions, you can claim a refund equal to the fare paid by you.

The refundable amount will be processed to the original form of payment. If you took help from a third party for the reservation, the refund will be made by the agency that originally issued the ticket. To claim a refund, you must place a request within 2 years of the ticket’s issue date.

Frequently asked question

Who can receive a refund from EVA Airlines?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with EVA Airlines?

If you wish to cancel the flight ticket, you may call the EVA Airlines customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of EVA Airlines and fill out the refund request form. The airline will process your refund within 7 business days.

Will I get any compensation if my flight gets delayed by more than 4 hours?

If your flight gets delayed by more than 4 hours, you are entitled to get a refund. To know more about the same, you can call customer care support about the compensation.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.