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Fiji Airways Cancellation policy

Fiji Airways is the flag carrier of Fiji. It is trading as and formerly known as Air Pacific and was rebranded to Fiji Airways in 2012. The airline operates international services from its hubs in Fiji to 13 countries and 23 cities including, Australia, New Zealand, Samoa, Tonga, Tuvalu, Kiribati, Vanuatu, and Solomon Islands (Oceania), Hong Kong, Japan, Singapore, and the United States.

If you have plans to book flight tickets from Fiji Airways, make sure you check the ongoing offers and deals, flight booking, and cancellation policy. For your ease, below is an overview of Fiji Airways’ cancelation policy.

Cancellation policy

According to Fiji’s cancellation policy, you can cancel a flight ticket within 24 hours of booking without paying any cancellation fee. If you miss the cancellation window to cancel the flight tickets, you will have to pay the cancellation fee based on the time of cancellation, the destination, and the class of tickets purchased.

Refund policy

If you seek a full refund from the airline, make sure you cancel the flight ticket within 24 hours of booking and the departure date should be 7 days from the date of the booking. Also, refunds are only possible for refundable tickets. If you have purchased a non-refundable ticket, you don’t qualify for any refunds. If you have booked flight tickets via kiosk, you are entitled to a refund.

Frequently asked question

How to cancel a flight ticket with Fiji Airways?

You can call the Fiji Airways customer care office and inform them about the cancellation. You may also contact your kiosk to help you through the cancellation process. Apart from this, you may also visit the official website of the airlines and cancel your flight ticket.

When can I make the request for the refund? By when can I expect it?

If you have booked the ticket by credit card, you should visit the official website of Fiji Airways. If you have booked tickets in a group, you need to fill out the refund form for each ticket separately. You place a cancellation request by a written application. It takes time to process the refunds; hence, you may receive refunds within 7 to 20 working days.

Can I ask for compensation if my flight gets delayed by 2 hours?

If your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

You can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number and the Caribbean Airlines website will display refund eligibility and information.

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