Hong Kong Airlines Cancellation policy

Hong Kong Airlines is a Hong Kong-based airline headquartered in the Tung Chung district with its main hub at Hong Kong International Airport. The airline flies to 25 destinations across the Asia Pacific with a fleet size of 37 aircraft. Hong Kong Airlines is known for its community engagement, loyalty programs, and cabin services.

If you have plans to book flight tickets from Hong Kong Airlines, make sure you check the ongoing offers and deals on flights booking, and cancellation policy. For your ease, below is an overview of Hong Kong Airlines’ cancellation policy.

Cancellation policy

According to Hong Kong Airlines’ cancellation policy, you can cancel a flight ticket within 24 hours of booking without paying any cancellation fee. The airline is not bound to return any refund if you cross the time limitation of 24 hours and you will have to pay the cancellation fee. If you have booked a ticket within three days of departure, it doesn’t qualify for a full refund after a flight cancellation. Also, 24 hours cancellation policy doesn’t apply if you have purchased the ticket from a third party.

Refund policy

You can cancel a flight ticket within 24 hours of booking without paying any cancellation fee if you completed the purchase 7 days or more before the initially scheduled departure flight. You will receive the refund after the deduction of the cancellation fee based on fare category, method of purchase, mode of payment, departure date, departure, arrival city, and flight types. In case of offline flight booking, you will have to administrative fee along with the cancellation fee.

Frequently asked question

How to cancel a flight ticket with Hong Kong Airlines?

You can call the Hong Kong Airlines customer care office and inform them about the cancellation. Also, you can visit the official website of the airlines and cancel your flight ticket.

How can I make the request for a refund? By when can I expect it?

You can visit the official website of Hong Kong Airlines and make a request for a refund or you can call customer care. It takes time to process the refunds; hence, you may receive refunds within 7 to 20 business days.

Can I ask for compensation if my flight gets delayed by 2 hours?

There can be a possibility that your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

You can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number and the Hong Kong Airlines website will display refund eligibility and information.