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Swiss International Airlines Cancellation Policy

Swiss International Airlines, also known as Swiss Airlines is the air carrier of Switzerland with Geneva airport as its focus city. The airline operates its services in Europe and North America, South America, Africa, and Asia.

The airline is known for its in-flight experience as it offers drinks, snacks, and hot or cold snacks based on the duration of the flight. They also offer SBB trains at no extra charge from Zurich Airport to Basel SBB railway station and Lugano railway station.

If you are planning to book a flight from Swiss International Airlines, here’s an overview of the cancellation policy of the airline.


According to Swiss International Airlines, you can cancel flight ticket reservations up to 24 hours before the departure of the booked flight. If you cancel the reservation within 24 hours of making the booking, you don’t need to pay any cancellation charges. But if you have booked the flight within 7 days of the departure and you cancel the booking, you will have to face the cancellation charges despite 24 hours policy.


If you manage to cancel the reservation within 24 hours of booking, you are eligible for a 100% refund. The refund for refundable tickets will be processed through the same mode of transaction of flight booking.

If you cancel a non-refundable ticket, you aren’t eligible for any refund. However, you can earn travel points that you may use in the future while traveling with Swiss International Airlines

frequently asked questions

How to cancel a flight ticket with Swiss International Airlines?

You can call the Swiss International Airlines customer care office and inform them about the cancellation. You may also contact your kiosk to help you through the cancellation process. Apart from this, you may also visit the official website of the airlines and cancel your flight ticket.

When can I make the request for the refund? By when can I expect it?

You can make a request for a refund by filling out a refund request form on Sky airline’s official website. You can expect that refund will be processed within 7 working days.

Can I ask for compensation if my flight gets delayed by 2 hours?

If your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

You can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number and the Swiss International Airlines website will display refund eligibility and information.