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Viva Aerobus Refund Policy

Viva Aerobus is a low-cost Mexican airline based in Monterrey International Airport, Mexico. It operates flights throughout Mexico and the United States with a fleet size of 57 aircraft. The airline also rewards its loyal customers who often fly with Viva Aerobus with a frequent flyer program called Viva Fun.

If you have plans to book flight tickets from Vivo Aerobus Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Vivo Aerobus Airlines’ refund policy for your ease.

Refund policy

According to Vivo Aerobus Airlines’ refund policy, if you cancel your flight ticket within 24 hours of booking and at least 7 days before its departure, you are entitled to get a refund. If you fail to cancel the flight within the cancellation window, you will have to pay the cancellation charges and in return, the airline will provide you travel credits for future travel as refunds.

You can also claim a refund if the airline cancels your flight ticket. Further, the airline will process the refund to the original source you used for making the payment.

Frequently asked question

Who can receive a refund from Vivo Aerobus Airlines?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with Vivo Aerobus Airlines?

If you wish to cancel the flight ticket, you may call the Vivo Aerobus Airlines customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Vivo Aerobus Airlines and fill out the refund request form. The airline will process your credit card refunds within 7 business days and bank transfer refunds in 20 business days.

Will I get any compensation if my flight gets delayed by more than 4 hours?

If your flight gets delayed by more than 4 hours, you are entitled to get a refund. To know more about the same, you can call customer care support about the compensation.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.