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AirAsia Airlines Refund Policy

AirAsia is a multinational low-cost Malaysian airline that operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. It is also the largest airline in the country headquartered near Kuala Lumpur, Malaysia. The airline is also a former sponsor of Manchester United and Asia Red Tour and is presently sponsor of Malaysia national football team, Singapore national football team, Jamshedpur FC and Queens Park Rangers.

If you have plans to book flight tickets from AirAsia Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of AirAsia Airlines’ refund policy for your ease.

Refund policy

According to AirAsia Airlines refund policy, the refund will be made to the person in whose name the ticket appears or the person who has paid for the ticket. The refundable amount may bear Refunds, penalties, and fees will be governedby the rules mentioned on the ticket.

Moreover, you will receive the refund in the original form of payment, i.e., payments made by credit card will be returned to the credit card account, and so on.

Frequently asked question

Who can receive a refund with AirAsia Airlines?

If you have purchased the ticket, you are eligible to receive a refund. You must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, subject to the person providing a death certificate or medical certificate.

How can I cancel a flight ticket with AirAsia Airlines?

If you wish to cancel the flight ticket, you may call the AirAsia Airlines customer care office and inform them about the cancellation. You may visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of AirAsia Airlines and fill out the refund request form. If you paid for the ticket with credit card, you will receive refund within 7 business days. However, if you paid via check or cash, you will receive refund within 20 days.

Will I get any compensation from AirAsia airlines if my flight gets delayed by 2 hours?

Due to unavoidable reasons, you may experience flight delays by 2 or more hours, or your flight was canceled less than 14 days before departure, you are eligible to get travel vouchers that you can use within the validity period.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.