Impact of Technology on Airlines


Air travel is changing all across the world thanks to new technology. It improves the efficiency and sustainability of flights. It aids in the enhancement of security as well as the efficiency of flight planning and operations. And, of course, it is always improving the lives of customers — from speedier check-ins to a better airline bookings experience to technologies that make flying more comfortable and enjoyable.

Computers have aided airlines operations in becoming more efficient and flexible, from providing cheap tickets to aircraft design and manufacturing. Passengers now have complete control over booking flights, access to low fare finders, and seat selections because of the growth of personal computers and the Internet. Computers have enabled knowledgeable travelers to find low prices and compare fares on a variety of itineraries thanks to a sophisticated and fluid pricing system.

Passengers can search for the best fares deals or flights, select seats, make reservations, pay for cheap tickets, and print receipts and boarding passes using the Internet. The cost of building aircraft has been considerably decreased because of computer-aided design and manufacturing (CAD/CAM). Computers provide precise drawings and can warn designers about potential problems before they create a design.

Positive impacts of technology on Airlines

Strong Search and Navigation

The airlines' interaction with clients begins as soon as they begin browsing for a flight. Top and foremost, their website must be SEO-friendly and optimized to appear on the first page of search results – this is self-evident. Customers' experiences begin as soon as they arrive on the website. Passengers who know their travel itinerary in detail as well as those who are only speculatively arranging a holiday must be able to navigate the site with ease. This also enables the flight bookings process to perform smoothly. Small details can make or break a website's usability. The calendar view, for example, is one such website feature that has the potential to be confusing.

Booking and Payment with a few simple clicks

Nothing is more aggravating to a customer than going through a time-consuming process of finding, selecting, and inputting information on an airline's website only to have an error on the booking page after all of their hard work. On most travel bookings websites, payment checkout procedure of airlines booking takes about 5-7 stages.

Adding layers to the checkout process irritates customers because their cost rises with each step and upgrade. They believe that the flight bookings will cost X, but once they add meals, extra baggage, seat selection, and other options, the cost usually skyrockets. Hence, technology is making this procedure simpler by adding new easier features on websites that enhance the experience of passengers. You could also compare fares on the low fare finder tool.

Easing out the check-in process

Standing in long queues to check-in at the airport seems boring and tiring. With the help of innovative technology, it is easier to check in at home by yourself. Almost all airline bookings are providing customers with this particular feature. While airlines are investing in mobile-specific apps, most airlines are also utilizing airport Kiosks to alleviate the burden of the check-in procedure. Regardless of the media, they must give a consistent and easy-to-use experience on the platform.

Use of Maintenance Drones

Maintenance drones are used by some airlines to speed up and streamline inspections. They can assess lightning damage in less than 30 minutes, as compared to the 4 to 6 hours it takes to do it manually. Drones can also be used to scan fuselages, verify that parts are in excellent working order, and schedule repairs.

Environment-friendly routes

New technology is now being used by flight operators to optimize routes and reduce emissions. Emirates, for example, uses technology to optimize routes for the current weather, saving fuel and emissions while also getting passengers to their destinations faster.

Future improvements will be even more fascinating, as a solar-powered plane has already completed a successful round-the-world voyage. Although this is a significant step toward reducing airlines' dependency on fossil fuels, the world's first solar-powered commercial aircraft is unlikely to arrive for several years.

In-flight connectivity experience

The inflight connectivity sector has a bright future, with an increasing number of best airlines attempting to digitize their inflight experience to remain competitive. This demand is causing a considerable modification in the integrity of connectivity available. Following the introduction of free Wi-Fi services at airports, airlines are also beginning to offer the service onboard. Delta Airlines has announced that Wi-Fi will be available on all domestic and international flights, allowing passengers to have a more enjoyable travel experience.

Automaton Mode

Pilotless planes may soon become a reality as machines get smarter as a result of recent technological developments. Hybrid RPA, when combined with AI cognition, can allow an aircraft to finish a journey without the need for human interaction. Even today, planes fly for most of the journey on autopilot, with manual pilots taking control just for takeoff and landing.

Given the uncertainty and risks involved with a flight, it is highly improbable that no manual pilots would be present on future flights. Due to the unpredictable nature of machines, they are unreliable in an emergency, necessitating the use of a human pilot to handle the plane and safely complete the journey.

Further, we would like you all to know that even if technology provides a lot of advantages in terms of, essentially, simplifying life, it also has a lot of disadvantages. One of the major disadvantages of technology in terms of safety is that human skills become obsolete. This suggests that people who utilize technology to do tasks are unable to do them without it because they have lost their manual skills. There are many other negative impacts too of technology on the Airlines industry.

Though modern travelers expect the best airlines experiences to be comparable to those offered by other businesses since innovative products and services in one industry raise the bar for all others. To meet the needs of these passengers, airline bookings and airport acquaintances must continue to focus on creating comprehensive customer experiences that integrate both online and offline channels. In short, through technology, airline bookings are simplified.