Volaris Airlines Cancellation policy

Volaris Airlines is a low-cost Mexican airline based in Santa Fe, Álvaro Obregón, Mexico City. It serves domestic and international destinations within Americawith its hubs in Guadalajara, Mexico City, and Tijuana, and focus cities in Cancún, León, and Monterrey. The airline is also the country's second-largest airline after Aeroméxico. Volaris is known for its cabin and onboard services and frequent flyer program called VClub.

If you have plans to book flight tickets from Volaris Airlines, make sure you check the ongoing offers and deals, flight booking, and cancellation policy. For your ease, below is an overview of Volaris Airlines’ cancellation policy.

Cancellation policy

According to Volaris’s cancellation policy, you can cancel a flight ticket within 24 hours of booking without paying any cancellation fee making sure that the booking was made at least 7 days before the departure date. If you plan to cancel your flight, you must inform the airline at least 4 hours before the scheduled departure time and without checking in.

Refund policy

If you cancel the flight ticket within 24 hours of booking, you are eligible for a refund. The refundable amount of the flight ticket will be equivalent to the entire cost of the flight ticket. If you have booked a round trip, you can only cancel and apply for the entire trip. You can’t apply for a refund for only one segment.

Frequently asked question

How to cancel a flight ticket with Volaris Airlines?

You can call the Volaris Airlines customer care office and inform them about the cancellation. You may also contact your kiosk to help you through the cancellation process. Apart from this, you may also visit the official website of the airlines and cancel your flight ticket.

How can I make the request for a refund? By when can I expect it?

You can fill out the refund form on the official website of fill out the refund form or call customer care. You can expect a refund from the airlines within seven to ten business days.

Can I ask for compensation if my flight gets delayed by 3 hours?

If your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get a full refund. Make sure that you fill out the refund request form.

How to check if my flight is refundable?

You can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number and the Volaris Airlines website will display refund eligibility and information.