Aeromexico Airlines Cancellation Policy

Aeromexico Airlines is an airline based in Mexico City founded in 1934. The airline operates scheduled services to more than 90 destinations in Mexico; North, South, and Central America; the Caribbean, Europe, and Asia with a fleet size of 101 aircraft. It also rewards its customers who fly often with the airline with a frequent flyer program called Club Premier.

If you have plans to book flight tickets from Aeromexico Airlines, make sure you check the ongoing offers and deals to save on your traveling. For your ease, below is an overview of Aeromexico Airlines’ cancellation policy.

Cancellation policy

According to Aeromexico Airlines’ cancellation policy, if you cancel your flight ticket within 24 hours of booking and if you purchased the ticket seven days before the departure, you don’t have to pay any cancellation fee. However, if you fail to do so, you will have to pay the cancellation fee of $200 to claim a refund. If you couldn’t board the flight due to the unfortunate event of the death of a traveler or immediate family member, the airline will not charge any cancellation fee. Moreover, the 24-hour cancellation policy doesn’t apply to group fares and basic value fares.

Refund policy

If you cancel your flight ticket within 24 hours of booking if you purchased the ticket seven days before the departure, you can claim a full refund. Based on the fare rules applied to your flight booking, you will either be eligible for Aeromexico cancel ticket refund or a credit voucher. The credit voucher is valid for 365 days from the date of cancellation

Frequently asked question

How to cancel a flight ticket with Aeromexico Airlines?

If you wish to cancel the flight ticket, you may call the Aeromexico Airlines customer care office and inform them about the cancellation. Also, you can visit the airline’s official website and cancel your flight ticket.

How can I request a refund? By when can I expect it?

To request a refund, you can visit the official website of Aeromexico Airlines or call customer care. The airline will process the refund within 24 hours, some banks or credit/debit card issuers may initiate a hold on your funds so the amount may reflect in your account within 7 to 10 business days.

Can I ask for compensation if my flight gets delayed by 2 hours?

If your flight gets by more than 2 hours, you are entitled to get free meals and refreshments and 2 free calls, emails, or fax service. Also, if the flight gets delayed further, the airline may extra services free of charge or you may apply for a refund.

Is my flight refundable?

Though such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. The Aeromexico Airlines website will display refund eligibility and information.