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Azul Airlines Refund Policy

Azul Airlines is a Brazilian airline based in Barueri, a suburb of São Paulo. The airline serves 151 destinations in Brazil, Portugal, the United States, and Uruguay plus some other additional locations by means of dedicated executive bus services to the nearest airports with a fleet size of 145 aircraft.

If you have plans to book flight tickets from Azul Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Azul Airlines’ refund policy for your ease.

Refund policy

Azul Airlines’ refund policy allows you to claim a full refund if you purchase a ticket at least 1 week before departure and cancel within 24 hours of purchase without any cancellation fee. If you fail to cancel the ticket within the cancellation window, cancellation fees depending on the ticket type, cancellation mode, reservation mode, and cancellation terms. If you have purchased a non-refundable ticket, you can’t cancel the ticket on the day of departure.

Further, you will receive refund after the deduction of cancellation charges as per the cancellation policy.

Frequently asked question

Who can receive a refund with Azul Airlines?

If you have purchased the ticket, you are eligible to receive a refund. You must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, subject to the person providing a death certificate or medical certificate.

How can I cancel a flight ticket with Azul Airlines?

If you wish to cancel the flight ticket, you may call the Azul Airlines customer care office and inform them about the cancellation. You may visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Azul Airlines and fill out the refund request form. The airline will process the refund in the source account within three business weeks.

Will I get any compensation from Azul airlines if my flight gets delayed by 2 hours?

Due to unavoidable reasons, you may experience flight delays by 2 or more hours, or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

Is my flight refundable?

Though such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.