Bangkok Airways Cancellation policy

Bangkok Airways is one of the regional airlines based in Bangkok, Thailand. The airline offers services to destinations like Thailand, Cambodia, China, Hong Kong, India, Laos, Malaysia, Maldives, Myanmar, Singapore, and Vietnam. Currently, the airline has a fleet of 35 aircraft and is known for its frequent flyer program called flyer bonus.

If you have plans to book flight tickets from Bangkok Airways, make sure you check the ongoing offers and deals, flight booking, and cancellation policy. For your ease, below is an overview of Bangkok Airways’ cancellation policy.

Cancellation policy

According to Bangkok Airways’ cancellation policy, you can cancel a flight ticket within 24 hours of booking without paying any cancellation fee. If you miss the cancellation window to cancel the flight tickets, you will have to pay the cancellation fee based on the time of cancellation, the destination, and the class of tickets purchased. Also, if you book your ticket from a kiosk or your ticket is not to/from/within the United States, or if you cancel your flight after 24 hours of booking, or if your flight’s departure at the time of booking is less than 1 week later, you don’t qualify for a penalty-free refund.

Refund policy

If you seek a full refund from the airline, make sure you cancel the flight ticket within 24 hours of booking and the departure date should be 7 days from the date of the booking. You will receive a refund only for the unused part of the ticket. You must apply for the refund within a year of the ticket’s issue date, or the airline will not entertain the request.

Frequently asked question

How to cancel a flight ticket with Bangkok Airways?

You can call the Bangkok Airways customer care office and inform them about the cancellation. You may also contact your kiosk to help you through the cancellation process. Apart from this, you may also visit the official website of the airlines and cancel your flight ticket.

How can I make the request for a refund? By when can I expect it?

You can either call customer care or fill out a refund form on the official website of Bangkok Airlines. It takes time to process the refunds; hence, you may receive refunds within 7 to 20 working days.

Can I ask for compensation if my flight gets delayed by 2 hours?

If your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

You can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number and the Bangkok Airways website will display refund eligibility and information.