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China Eastern Airlines Refund Policy

China Eastern Airlines is one of the big three airlines of the People's Republic of China, operating international, domestic and regional routes with a strong presence on routes in Asia, North America and Australia. It also started operations in New York City from Shanghai, making it the longest non-stop route for the airline in 2007 and in 2016, the airline launched direct flights from Shanghai to Prague, Amsterdam, Madrid and St. Petersburg.

If you have plans to book a flight ticket from China Eastern Airlines, make sure you check the ongoing offers and deals to save on your travelling. Below is an overview of China Eastern Airlines’ refund policy for your ease.

Refund policy

According to China Eastern Airlines refund policy, you can apply for a refund till the validity of your flight ticket. If you cancel a group flight ticket, the airline does not provide any refund if a few of the many tickets from the group have been cancelled. However, if one or two passengers have cancelled their tickets, only the taxes would be refunded.

Frequently asked question

Who can receive a refund from China Eastern Airlines?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with China Eastern Airlines?

If you wish to cancel the flight ticket, you may call the China Eastern Airlines customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of China Eastern Airlines and fill out the refund request form. The airline will process your refund within 7 to 20 business days.

Will I get compensation if my flight gets delayed or cancelled?

If your flight gets delayed or cancelled by the airline, you are eligible to receive compensation from the airline.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.

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