Croatia Airlines Cancellation policy

Croatia Airlines is the flag carrier airline of Croatia owned by the state. It serves domestic and international services mainly to European destinations and has headquarters in Buzin near Zagreb. Apart from the excellent customer service, the airline is known to ease the process to cancel your flight and claim the booking value before the scheduled departure.

If you have plans to book flight tickets from Croatia Airlines, make sure you check the ongoing offers and deals, flight booking, and cancellation policy. For your ease, below is an overview of Croatia Airlines’ cancellation policy.

Cancellation policy

According to Croatia’s cancelation policy, you can cancel a flight ticket within 24 hours of booking without paying any cancellation fee. But the PNR must have not more than nine passengers, scheduled departure is at least seven or more days at the time of cancellation and you should not have booked the flight ticket with a future travel credit voucher.

If Croatia Airlines cancels your confirmed flight, you’re not only entitled to get a refund but also certain care, re-scheduling, and compensation.

Refund policy

You can cancel a flight ticket within 24 hours of booking without paying any cancellation fee if you completed the purchase 7 days or more before the initially scheduled departure flight. If you have purchased a non-refundable ticket, only the taxes would be refunded. You receive travel credits for future travel as a refund.

Frequently asked question

How to cancel a flight ticket with Croatia Airlines?

You can call the Croatia Airlines customer care office and inform them about the cancellation. You may also contact your kiosk to help you through the cancellation process. Apart from this, you may also visit the official website of the airlines and cancel your flight ticket.

How can I make the request for a refund? By when can I expect it?

You can visit the official website of Croatia Airlines and make a request for a refund. It takes time to process the refunds; hence, you may receive refunds within 7 to 20 working days.

Can I ask for compensation if my flight gets delayed by 2 hours?

If your replacement flight delays your arrival by 2 or more hours or your flight was canceled less than 14 days before departure, you are eligible to get compensation.

How to check if my flight is refundable?

You can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number and the Croatia Airlines website will display refund eligibility and information.