Etihad Airways Refund Policy

Etihad Airways is the second-largest airline in the United Arab Emirates (UAE) with its head office in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. It operates more than 1,000 flights per week to over 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America, with a fleet of 102 Airbus and Boeing aircraft.

If you have plans to book a flight from Etihad Airways, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Etihad Airways’ refund policy for your ease.

Refund policy

According to Etihad Airways refund policy, if you cancel your flight 7 or more days before departure and request the cancellation within 24 hours of booking, you can claim a full refund. However, if you fail to cancel the ticket within the cancellation window, you will receive a refund after the deduction of the cancellation fee.

Moreover, refunds and cancellations cannot be reversed. You will receive a refund subject to the fare rules of the ticket and will be processed to the original form of payment. You must know that service and ancillary fees are non-refundable.

Frequently asked question

Who can receive a refund from Etihad Airways?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with Etihad Airways?

If you wish to cancel the flight ticket, you may call the Etihad Airways customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Etihad Airways and fill out the refund request form. The airline will process your refund within 7 to 10 business days.

Will I get any compensation if my flight gets delayed by more than 4 hours?

If your flight gets delayed by more than 4 hours, you are entitled to free of charge services like meals and refreshment vouchers depending on your waiting time, 2 phone calls, e-mails, fax, or telex messages, hotel accommodation if necessary and to-and-fro transportation from the hotel.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.