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Porter Airlines refund policy

Porter Airlines is one of the regional airlines in Toronto, Ontario, Canada. The airline operates scheduled flights between Toronto and locations in Canada and the United States using Canadian-built Bombardier Q400 turboprop aircraft and will be serving the Caribbean from mid-2022.

If you have plans to book flight tickets from Porter Airlines, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Porter Airlines’ refund policy for your ease.

Refund policy

According to Porter Airlines refund policy, if you cancel your flight 7 or more days before departure and request the cancellation within 24 hours of booking, you can claim a full refund. However, if you fail to cancel the ticket within the cancellation window, the airline will not provide any refund regardless of any fare and class of service booked. Instead of a refund, the airline will provide you travel credits for future travel that will be valid up to one year from the original date of issuance.

If the airline cancels your flight, they will make alternate arrangements for you. If you are unhappy with the alternative, you may avail a refund on the unused portion of the ticket. The refundable amount will be processed to the original form of payment.

Frequently asked question

Who can receive a refund from Porter Airlines?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with Porter Airlines?

If you wish to cancel the flight ticket, you may call the Porter Airlines customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Porter Airlines and fill out the refund request form. The airline will process your refund within 7 to 10 business days.

Will I get any compensation if my flight gets delayed by more than 4 hours?

If your flight gets delayed by more than 4 hours, the airline will reschedule your flight, or provide an alternative flight. If you are unhappy with the option, you may avail of travel credits to be used in the future for flight booking.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.