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Virgin Atlantic Airlines Refund Policy

Virgin Atlantic Airlines is a British airline based in Crawley, England. The airline operates to destinations in North America, the Caribbean, Africa, the Middle East, and Asia from its main base at Heathrow, and its secondary base at Manchester. It also operates seasonal flights from Belfast and Edinburgh.

If you have plans to book a flight from Virgin Atlantic Airways, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of Virgin Atlantic Airways’ refund policy for your ease.

Refund policy

According to Virgin Atlantic Airways refund policy , if you cancel your flight 7 or more days before departure and request the cancellation within 24 hours of booking, you can claim a refund. Also, If the airline delays or cancels your flight, you can claim compensation up to 6 years post departure or arrival date.

If you couldn’t board the flight due to sickness, you can provide necessary documents like a doctor’s prescription or medical certificate to claim a refund.

Frequently asked question

Who can receive a refund from Virgin Atlantic Airways?>

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with Virgin Atlantic Airways?

If you wish to cancel the flight ticket, you may call the Virgin Atlantic Airways customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of Virgin Atlantic Airways and fill out the refund request form. The airline will process your refund within 7 to 10 business days.

Will I get any compensation if my flight gets delayed by more than 3 hours?

If your flight gets delayed by more than 3 hours, you are eligible to claim compensation from the airline for up to 6 years post departure or arrival date. Also, in such a case, always ask for the reason behind flight delays and cancellations.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.