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British Airways Refund Policy

British Airways is an airline based in London; England founded in 1974. The airline serves over 160 destinations, including eight domestic and 24 in the United States with a fleet of 254 aircraft. In 2011 the airline merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain; the world's third-largest airline group in terms of annual revenue.

If you have plans to book flight tickets from British Airways, make sure you check the ongoing offers and deals to save on your traveling. Below is an overview of British Airways’ refund policy for your ease.

Refund policy

According to British Airways refund policy, if you cancel your flight 7 or more days before departure and request the cancellation within 24 hours of booking, you can claim a refund. Also, If the airline cancels your flight, it offers you a refund of your full ticket price or re-routes you on the next available flight. If the modification doesn’t suit you, you can opt for a refund.

The airline may refuse your refund if you have purchased a non-refundable ticket or if you have applied for a refund after the validity period of the ticket.

Frequently asked question

Who can receive a refund from British Airways?

Since you have purchased the ticket, you are eligible to receive a refund. To receive the refund, you must provide necessary documents confirming that you have paid for the ticket such as an invoice or credit card. However, if the person who paid for the ticket couldn’t collect a refund due to sickness or death, the refund will be issued to an immediate family member, after providing a death certificate or medical certificate.

How can I cancel a flight ticket with British Airways?

If you wish to cancel the flight ticket, you may call the British Airways customer care office and inform them about the cancellation. You can also visit the official website of the airlines and cancel your flight ticket.

Where can I make the request for a refund? By when can I expect it?

In order to make a request for a refund, you can visit the official website of British Airways and fill out the refund request form. The airline will process your refund within 7 to 20 business days.

What are the cancellation charges?

If you cancel a refundable ticket online, you may cancel it for free. If you call the airline, you will have to pay USD 25, and at the airport, the cancellation charges are USD 35. In the case of a non-refundable ticket, the cancellation charges online are USD 10, over the phone USD 25, and at the airport are USD 35.

Is my flight refundable?

Although such information is mentioned on the ticket, you can check if your flight is refundable by visiting the official website of the airline and entering the ticket or document number. It will display refund eligibility and information.